The prices of our collection and costs for delivery and services are calculated based on a great number of factors. In the interest of fairness to our clients and our business, we unfortunately are unable to offer discounts.

We are however, very happy to discuss how best to prioritise your selection based upon your budget, within our minimum hire requirements.

In order to ensure your items are delivered in plenty of time and as smoothly as possible, we will ask you to complete a booking form, which will be sent to you no later than 4 weeks prior to your event. To enable us to plan our delivery, please provide as much information as possible.

The W Studio cannot be held liable for any aborted delivery if the correct information has not been supplied, or the delivery is deemed unsafe for our crew.

Unless otherwise advised, there will be one crew member (per van) to deliver your items. If you require your items to be placed in a specific place, we do ask for there to be some assistance on hand. Your items will otherwise be unloaded to a designated area within 20m of our vehicle. This must be on level ground (i.e. no steps, lifts, uneven ground)

In some circumstances it may be necessary to send additional crew members. For example, if there are any steps for our items to be carried up, lifts to negotiate, or heavy items to move. You will be notified in advance if this is the case and additional charges will apply.

Our standard delivery and collection times are between 9am-6pm, Mon-Sat. We do understand that some venues have strict timings for delivery and collection. If you require delivery or collection between the hours of 6pm and 9am, or on a Sunday, additional charges will apply. Our crew have the journey to/from the warehouse either side of any delivery/collection, plus loading and unloading and we respectfully request that you bear this in mind when requesting out of hours delivery/collection.

Once you have reviewed your quotation and have agreed to our terms and conditions, we will email you with an invoice for your first instalment of 50% of your total order. Please be aware that a quotation does NOT guarantee a booking. We CANNOT reserve any dates or items until this payment has been received in full.

The final 50% payment is due 4 weeks prior to your event. We will email your final invoice no later than 7 days before it is due. We will also send you the final booking form for you to fill in so that we can finalise the logistical planning for your delivery.

If for any reason, your order has changed from the original quote, your final invoice will be rebalanced to reflect the increase or decrease in value. Please note, however, that your order must not drop below our minimum hire amount.

Any changes to your order requested within 4 weeks of your event will incur additional administration charges.

In short, yes! However, there are a few things to bear in mind.

Firstly, your order value cannot drop below our minimum hire requirement.

The 50% initial instalment you have paid is non-refundable and therefore if you choose to cancel your order altogether you will not be entitled to a refund.

We cannot guarantee the availability of any additional items so we recommend getting in touch as soon as possible to make any changes so that you are not disappointed. If the items you request are not available, we will do our best to make alternative suggestions that may be suitable.

If you cancel some of the items from your order, please be aware these will immediately become available to other clients. If you change your mind and would like to add them on again, we won’t be able to guarantee their availability.

Once the final invoice has been paid, no further changes can be made to reduce your order. If you would like to add any last minute items, this will only be permitted subject to availability and with immediate payment in full and in line with our terms and conditions. An additional administration charge of £25+VAT per change will apply.

We do require a security deposit of £250 which will be payable with your final invoice, 4 weeks prior to your event. This will be returned to you within 14 working days after the hire period, unless there is any damage or loss. In the event of damage or loss you will receive the balance of your security deposit less the cost of replacement or repair. If the damage costs exceed the security deposit, you will be invoiced accordingly. Please see below.

Unfortunately, sometimes accidents do happen, or items get lost. We thoroughly check all our items when they return to our warehouse and if we discover any damage or missing items, we will contact you immediately to see if it can be found or fixed.

In the unlikely event that we can’t find or fix the item, you will be invoiced for the full replacement cost.

For any upholstery cleaning required, we charge a flat fee of £50+VAT per item.

Seat pad cleaning (of our dining chairs) incurs a charge of £2.50+VAT per pad.

If a custom repair is required, you will be charged the full cost of that repair.

All charges will be clearly displayed on your quotation.

If your venue is over 3 hours from our warehouse, accommodation & subsistence expenses for our crew will be charged for the duration of your event.

If your venue is within a ULEZ or Congestion Charge zone, or we are required to travel on toll roads, the charges for these will be passed on to you and shown on your final invoice.